Shipping policy
Processing time
Orders are processed within [1–3] business days. You'll receive a confirmation email with tracking information once your order has been dispatched.
Delivery times and costs
- United Kingdom: [3–7] business days — Free Shipping
- [International: [7–21] business days — Free Shipping
Delivery times are estimates and start from the date of dispatch. During busy periods, delivery may take longer.
Lost or delayed orders
If your order hasn't arrived within [14] days of dispatch, contact us at [EMAIL] with your order number and we'll investigate with the carrier. If an order is confirmed lost, we'll send a replacement or issue a full refund.
Incorrect address
Please double-check your delivery address at checkout. We can't be responsible for orders delivered to an incorrectly entered address, but contact us as soon as possible and we'll try to help.